Refund Policy

This Refund Policy explains how refunds work for Koolooma subscriptions and digital services.

Digital Service

Koolooma provides access to digital software, AI-assisted generation tools, and downloadable audio outputs.

Because the service is digital and usage-based, refunds may not be available after substantial use, downloads, generations, or misuse.

Refunds May Be Approved Where:

• you were charged in error;
• a duplicate payment occurred;
• you cancelled but were charged again due to a technical issue;
• the service was unavailable due to a confirmed technical issue and no reasonable workaround was provided;
• a refund is required by applicable law.

Refunds May Be Declined Where:

• you used a significant portion of your plan;
• you generated or downloaded audio;
• you changed your mind after using the service;
• your account was suspended for violating our policies;
• you attempted prohibited content generation;
• you requested content that violates our Acceptable Use Policy;
• the refund request is abusive, fraudulent, or linked to chargeback misuse.